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Home > Terms and Conditions

Policies, Terms and Conditions:
 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of DFC DIRECT., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards / Debit Cards  by 
We accept the following credit/debit cards: Visa, Visa Debit, MasterCard,  and Maestro. There is no surcharge for using your credit card to make purchases.Payment is taken immediately through SagePay. (Please note this also applies to any pre-orders placed).Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that DFC DIRECT is not responsible for the operation of, or content located on or throughout any such site. 
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. DFC DIRECT reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. DFC DIRECT reserves the right to make changes to this site and these conditions at any time.
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Out-of-Stock Products  by 
We will deliver your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock or unavailable. 
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from DFC DIRECT, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. DFC DIRECT is not responsible for the actions of third parties.
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Returns  by 
All goods supplied by DFC Direct are from official sources and are covered by the normal manufacturer’s warranty. If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of your purchase. This does not affect your statutory rights. 

In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach us.

BEFORE returning any items. Return of items will be at your own cost and risk. We recommend you use a tracking service as we cannot be held responsible for items lost in the post. 

We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error. 

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. This does not affect your statutory rights. 

Please address return parcels to:

DFC DIRECT
Dundee Football Club
Dens Park
Sandeman Street
Dundee
DD3 7JY
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Shipping Policy  by 
We will normally send your order to within 5 working days . International orders are generally received in under 14 days.

GOODS MUST BE SIGNED FOR. The customer is solely responsible for inspecting the product upon delivery, and any damage to, or shortages in, a delivery must be reported to DFC Direct within 48 hours of the delivery being made. 
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, DFC DIRECT shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. DFC DIRECT shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, DFC DIRECT will issue a refund to your card in the amount of the incorrect price
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